Do I need more than one estimates?
What if an insurance company refuses to work with the repair facility I choose?
What type of vehicles can you repair?
Do you offer free estimates?
Do I need an appointment?
Is there a warranty or guarantee?
If my vehicle's frame is damaged is it a total loss?
Can you match the paint color?
Can I get a ride home when I drop my off my car?
How can I get a rental car?
Can I wash my car?
Can you pick up and deliver my car?
Q: Do I need more than one estimates?
A: No, you do not need multiple estimates. Many repair centers offer free estimates. However, there are specific requirements based on the Insurance Company involved and the type of coverage you have that require certain types of parts and labor rates to be considered for providing an accurate repair estimate. Estimates written without this information may make this process seem confusing. The most important thing is for you to select a repair facility you trust and inform your Insurance Company.
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Q: What if an insurance company refuses to work with the repair facility I choose?
A: As the vehicle owner, you make the decision. You have the right to select the repair center of your choice.
There are specific laws that give you this right and prevent anyone from requiring you to use an alternative repair facility.
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Q: What type of vehicles can you repair?
A: We have the capabilities and technology to repair any and all types of vehicles.
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Q: Do you offer free estimates?
Yes, we are happy to provide you with a written estimate at no charge.
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Q: Do I need an appointment?
A: No, an appointment is not necessary. We are open Monday – Friday 8:00am – 5:00pm. If those are hours are not conducive to your schedule we are willing to accommodate you at your convenience.
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Q: Is there a warranty or guarantee?
A: Yes, we have a lifetime guarantee on the repairs received from Central Collision for as long as you own your vehicle and a nationwide guarantee if you move out of state.
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Q: If my vehicle's frame is damaged is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art laser measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
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Q: Can you match the paint color?
A: Today's modern factory finishes incorporate multiple layers of highly specialized paints. Central Collision Center has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
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Q: Can I get a ride home when I drop my off my car?
A: Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal.
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Q: How can I get a rental car?
A: If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
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Q: Can I wash my car?
A: Recommendations & precautions in the first 30 days
THE DO'S
- Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
- Always use clean fresh water.
- Wash your vehicle in the shade
THE DONT'S
- Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
- Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
- Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.
Recommendations & precautions in the first 90 days
THE DON'T: Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
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Q: Can you pick up and deliver my car?
A: Yes, we have valet service available for your convenience.
Feel free to call any of our locations or send us an email with any other questions you might have.
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